Terms of service

These Terms of Service govern your use of adultisland.com.au and the purchase of products from Adult Island Pty Ltd.

By using our website or placing an order, you agree to these Terms. Please read them carefully. If you do not agree, please do not use our Services.

1. About Us

These Terms of Service ("Terms") form a binding agreement between you and Adult Island Pty Ltd ("Adult Island", "we", "us", "our"), an Australian company that operates the online store at adultisland.com.au (the "Website").

Our contact details:
• Email: info@adultisland.com.au
• Postal: PO Box 1050, Surfers Paradise QLD 4217, Australia

2. Age Requirement (18+)

Adult Island sells products intended only for adults aged 18 years or older. By using this Website or placing an order, you confirm that you are at least 18 years of age and legally permitted to view and purchase adult products in your jurisdiction.

If you are under 18, you must leave this Website immediately. Knowingly misrepresenting your age to access or purchase from this Website may be a criminal offence in your jurisdiction.

We use age verification technology and reserve the right to refuse or cancel any order where age cannot be confirmed.

3. Eligibility to Purchase

To place an order with us, you must:

• Be 18 years of age or older
• Have a valid Australian (we currently ship only to AU)
• Provide accurate and complete information
• Have authority to use the payment method you provide
• Comply with all applicable laws in your location

4. Products

We sell adult lifestyle products including but not limited to: vibrators, intimate wellness products, lingerie, lubricants, couples products, and related accessories.

We make every effort to display products accurately, including colours, sizes, and features. However:

• Product images are for illustrative purposes and may vary slightly from the actual item
• Colours may appear differently on different screens
• Product specifications are based on supplier information and may change without notice
• Product availability is subject to stock — we reserve the right to discontinue any product at any time

5. Pricing

All prices on our Website are:

• Displayed in Australian Dollars (AUD)
• Inclusive of GST (Goods and Services Tax) where applicable
• Subject to change without notice

Shipping costs are additional and will be displayed at checkout.

We make every effort to ensure pricing accuracy. In the rare case of a pricing error:

• We reserve the right to cancel any order placed at an incorrectly displayed price
• We will notify you and offer a full refund or the option to reorder at the correct price
• This does not affect your rights under Australian Consumer Law

6. Promotional Codes and Discounts

From time to time, we offer promotional codes, discounts, or special offers. The following rules apply:

• Each code may have specific terms (minimum order, expiry date, exclusions)
• Codes generally cannot be combined with other offers unless stated
• Codes cannot be applied retroactively to past orders
• We reserve the right to cancel or modify any promotion at any time
• Codes obtained fraudulently or used in bad faith will be cancelled

7. Orders and Acceptance

When you place an order on our website, you are making an offer to purchase. An order is not accepted until:

• Payment is successfully processed
• You receive an order confirmation email from us
• We have not subsequently cancelled the order

We reserve the right to refuse or cancel any order at our discretion, including (but not limited to):

• Suspected fraud or unauthorised use of payment method
• Inability to verify age
• Out-of-stock items
• Pricing errors
• Suspected breach of these Terms
• Shipping address in a jurisdiction where the products are restricted

If we cancel your order, we will refund the full purchase amount.

8. Payment

Accepted payment methods include credit/debit cards, PayPal, Afterpay, Zip Pay, and other methods displayed at checkout. By providing payment information, you confirm:

• You are authorised to use the payment method
• The payment information is accurate and complete
• Your payment provider has authorised the transaction

All payment processing is handled by secure third-party providers. We do not store full credit card details. See our Privacy Policy for more information.

9. Shipping and Delivery

Our Shipping Policy forms part of these Terms. Key points:

• Free standard shipping on Australian orders over $69
• Standard shipping under $69: $9.95 flat
• Orders are dispatched within 24 hours (Monday to Friday)
• Delivery times are estimates only — we are not liable for courier delays

For the full Shipping Policy, see: adultisland.com.au/policies/shipping-policy

10. Returns, Refunds and Exchanges

Our Returns Policy forms part of these Terms. Key points:

• 30-day happiness guarantee on sealed, unused products
• Faulty products: free replacement or full refund
• Wrong item sent: free replacement, free return shipping
• Change of mind on sealed items: store credit only, customer pays return shipping
• Opened or used products: cannot be returned due to hygiene reasons (standard practice for all adult retailers)

Your rights under Australian Consumer Law are not affected. For the full Returns Policy see: adultisland.com.au/policies/refund-policy

11. Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law:

• Products must be of acceptable quality
• Products must match their description
• Products must be fit for any purpose disclosed

For a major failure, you are entitled to choose a refund or replacement, plus compensation for reasonableforeseeable loss. For a minor failure, we may choose to repair, replace, or refund.

Nothing in these Terms excludes, restricts, or modifies your rights under Australian Consumer Law.

12. Use of the Website

When using our Website, you agree NOT to:

• Use the Website if you are under 18 years of age
• Provide false or misleading information
• Attempt to access the Website using fraudulent means
• Interfere with the security or normal operation of the Website
• Use automated systems (bots, scrapers, crawlers) without our permission
• Copy, distribute, or modify any content from the Website without permission
• Use the Website for any unlawful purpose
• Resell our products without written authorisation
• Use our Website to harass, threaten, or harm any person

13. Customer Accounts

If you create an account on our Website:

• You are responsible for keeping your login details secure
• You are responsible for all activity on your account
• You must notify us immediately of any unauthorised access
• We may suspend or terminate accounts that breach these Terms
• Account creation requires age confirmation (18+)

14. Product Reviews and User Content

If you submit product reviews, ratings, photos, or other content ("User Content"):

• You confirm the content is your own original work or you have permission to share it
• You grant Adult Island a non-exclusive, royalty-free, worldwide licence to use, display, and promote the content
• Reviews must be honest, based on your genuine experience
• We do not accept fake, paid, or solicited reviews (this is against Australian Consumer Law)
• We reserve the right to remove any content that is offensive, defamatory, fake, or breaches these Terms
• We do not endorse user content and are not responsible for opinions expressed by reviewers

15. Intellectual Property

All content on our website — including text, images, logos, graphics, design, and software — is owned by or licensed to Adult Island Pty Ltd and is protected by Australian and international copyright laws.

You may not:
• Copy, reproduce, or distribute our content without written permission
• Use our brand, logo, or trademarks without authorisation
• Frame, scrape, or republish content from our website

Limited use for personal, non-commercial purposes (e.g. sharing a product link with a friend) is permitted.

16. Discretion and Privacy

We are committed to your privacy:

• All packaging is plain and unmarked
• Your bank statement will show a neutral business descriptor
• The sender on your package will be our fulfilment partner's business name, not Adult Island, for additional discretion
• We never share your purchase history with third parties (except as required for fulfilment)

See our Privacy Policy for full details: adultisland.com.au/policies/privacy-policy

17. Limitation of Liability

To the maximum extent permitted by law:

• Adult Island is not liable for any indirect, incidental, special, or consequential loss arising from your use of the Website or our products
• Our total liability for any claim is limited to the price paid for the relevant product
• We are not responsible for delays caused by couriers, payment providers, or other third parties
• We do not warrant that the Website will be uninterrupted, error-free, or virus-free

This limitation does not exclude your rights under Australian Consumer Law or any other liability that cannot legally be excluded.

18. Indemnity

You agree to indemnify Adult Island against any loss, damage, claim, or expense (including legal costs) arising from:

• Your breach of these Terms
• Your misuse of the Website or our products
• Your violation of any law or third-party rights
• False information you provide to us

19. Third-Party Services

Our website may include links to or integrations with third-party services (Shopify, payment providers, courier services, social media). We are not responsible for the content, policies, or practices of those third parties. Your use of those services is governed by their own terms.

20. Changes to These Terms

We may update these Terms at any time. When we make changes:

• We will update the "Last updated" date at the top
• Significant changes will be communicated by email or prominent notice on the Website
• Your continued use of the Website after changes constitutes acceptance of the new Terms

We recommend reviewing these Terms periodically.

21. Termination

We may suspend or terminate your access to the Website at any time, with or without notice, if you breach these Terms or for any other reason at our discretion.

You may stop using our website at any time. You may close your account by contacting us at info@adultisland.com.au.

Termination does not affect any rights or obligations that accrued before termination.

22. Governing Law and Jurisdiction

These Terms are governed by the laws of Queensland, Australia. You and Adult Island both agree to submit to the exclusive jurisdiction of the courts of Queensland for any disputes arising from these Terms or your use of our Services.

23. Dispute Resolution

If you have a dispute with us, please first contact us at info@adultisland.com.au. We will work in good faith to resolve the issue within 30 days.

If the dispute cannot be resolved through direct communication, both parties agree to consider mediation before commencing legal proceedings.

Nothing in this section limits your right to lodge a complaint with the Australian Competition and Consumer Commission (ACCC) or any other regulator.

24. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be severed and the remaining Terms will continue in full force and effect.

25. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Returns Policy, form the entire agreement between you and Adult Island Pty Ltd regarding your use of our website and the purchase of our products.

26. Contact

For any questions about these Terms, contact us:

• Email: info@adultisland.com.au
• Postal: Adult Island Pty Ltd, PO Box 1050, Surfers Paradise QLD 4217, Australia
• Online: adultisland.com.au/contact

Response time: within 48 hours.