Shipping policy

This policy applies to all orders placed on adultisland.com.au

🌴 Our promise: Every order ships discreetly, quickly, and securely. Plain packaging, no product description on the outside, dispatched within 24 hours from our Australian fulfilment partner.

Shipping Rates (Australia)

Order Value

Shipping Cost

Notes

$69 and over

FREE

Standard delivery

Under $69

$9.95 flat

Standard delivery

Heavy or bulky items*

$14.95 flat

Charged on all orders regardless of cart value

*Heavy or bulky items include sex machines, swings, dolls, pumps, and large strap-on harness sets. These items will be clearly marked on the product page.

Delivery Times (Australia)

All orders are dispatched from our Australian fulfilment partner within 24 hours (Monday to Friday, excluding public holidays). Orders placed after 2pm AEST or on weekends will be dispatched the next business day.

Destination

Estimated Delivery Time

Sydney, Melbourne, Brisbane, Adelaide, Perth metro

2 to 4 business days

Other AU capital cities and major towns

3 to 5 business days

Regional Australia

4 to 7 business days

Remote areas (NT outback, far west WA, TAS islands)

5 to 10 business days

Delivery times are estimates only and not guaranteed. Delays can occur during peak periods (Christmas, Black Friday, EOFY) or due to weather, courier issues, or factors outside our control.

Discreet Packaging

Your privacy matters to us. Every order is packed and shipped with discretion:

• Plain, unbranded outer packaging
• No product descriptions, images, or adult references on the outside
• No mention of 'Adult Island' on the shipping label
• Your bank statement shows a neutral business descriptor (not 'Adult Island')
• No marketing material or product catalogues inside the package

Please note: Our orders are fulfilled by our Australian warehouse partner. The sender's name on the shipping label will be our fulfilment partner's business name, not Adult Island. The outer packaging contains no description of the contents.

Order Tracking

Once your order is dispatched you will receive a tracking number by email. Tracking is usually available within 2 hours of dispatch.

You can track your order through:

• The tracking link in your dispatch email
• Your Adult Island account (if you registered at checkout)
• Direct on the courier website using your tracking number

If you do not receive a tracking email within 2 business days of placing your order, please contact us.

Courier Partners

We use a network of trusted Australian courier services depending on your delivery location. These include Australia Post, StarTrack, and Couriers Please. The courier is automatically assigned based on the best service for your address.

Where possible we use couriers that provide:

• Trackable delivery
• Authority to leave option (if you authorise this at checkout)
• Parcel lockers and Post Office Box delivery
• Photo proof of delivery

Missed Deliveries and Re-delivery

If you are not home when the courier attempts delivery:

• The courier will leave a card with instructions for collection or re-delivery
• Your parcel will typically be held at the nearest depot or Post Office for 7 to 10 days
• Most couriers offer one free re-delivery attempt
• After the holding period, undelivered parcels are returned to us

If your order is returned to us due to incorrect address details supplied by you or repeated missed delivery, we will contact you to arrange re-delivery. Re-delivery fees may apply ($9.95 flat)

Lost or Damaged in Transit

If your order is lost in transit (no tracking updates for 7+ business days) or arrives damaged, contact us within 7 days of expected delivery:

• Email info@adultisland.com.au with your order number
• Include photos if the package or contents are damaged
• We will lodge an investigation with the courier and either replace your order or issue a full refund

You are not responsible for items lost or damaged in transit. We carry that risk.

Shipping Delays

Delivery delays can occur due to:

• Public holidays and peak shopping periods (Christmas, Black Friday, EOFY)
• Severe weather events
• Courier service disruptions
• Address verification issues
• Customs delays (NZ orders)

We will keep you informed of any known delays. While we work with reliable courier partners, we cannot guarantee delivery dates and are not liable for delays caused by external factors.

Incorrect Shipping Address

It is your responsibility to enter the correct shipping address at checkout. We are not responsible for orders delivered to incorrect addresses you have supplied. Please double-check your details before completing payment.

If you notice an address error immediately after placing your order, contact us within 1 hour. If your order has not yet been picked or dispatched we can update the address. After dispatch, the address cannot be changed.

Questions About Your Order

Email: info@adultisland.com.au

Response time: within 24 hours, 7 days a week