Privacy policy

Last updated: June 2026

This Privacy Policy applies to adultisland.com.au and all services provided by Adult Island Pty Ltd.

🌴 Your privacy matters. We are an Australian adult retailer, and we understand that the products you buy from us are personal. This policy explains how we handle your information with the discretion you expect.

1. About This Privacy Policy

Adult Island Pty Ltd ("Adult Island", "we", "us", "our") operates the online store at adultisland.com.au and all related services (the "Services"). Our store is powered by Shopify, which provides the technology platform for our Services.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information. By using our Services, you confirm you have read and understood this policy.

This policy complies with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Spam Act 2003 (Cth).

2. Our Commitment to Your Privacy

Because we sell adult products, we take privacy more seriously than most retailers. Here is what we promise:

• We will never share, sell, or rent your personal data to third parties for their marketing purposes
• Our packaging, billing descriptors, and communications are all designed to protect your privacy
• We use industry-standard encryption to protect your data in transit and at rest
• You can request access, correction, or deletion of your personal information at any time
• We only collect what we need to provide our Services to you


3. Personal Information We Collect

Depending on how you use our Services, we may collect the following types of personal information:

Contact details:
• Your name, billing address, shipping address, phone number, email address
Payment information:
• Credit/debit card details, payment confirmations, transaction details (processed securely by our payment providers — we do not store full card numbers)
Account information:
• Username, password (encrypted), preferences, Wishlist items
Order and transaction information:
• Products you view, add to cart, purchase, return, or exchange
• Order history and frequency
Communications:
• Information you provide when contacting customer support
• Reviews you submit about products
Device and usage information:
• IP address, browser type, device identifiers
• Pages visited, time spent on site, products browsed
• Cookies and similar tracking technologies (see Section 8)
Age verification:
• Confirmation that you are 18 years or older (required by Australian law for adult products)

4. How We Collect Your Information

We collect personal information from these sources:

• Directly from you when you create an account, place an order, sign up for our newsletter, contact support, or leave a review
• Automatically through cookies, analytics tools, and similar technologies when you visit our Services
• From our service providers (Shopify, payment processors, shipping partners) who process your information on our behalf
• From marketing partners and analytics providers (with appropriate consent where required)

5. How We Use Your Personal Information

We use your personal information for the following purposes:

To provide our Services:
• Process and fulfil your orders
• Arrange shipping and delivery via our fulfilment partner
• Manage your account, returns, and exchanges
• Provide customer support
• Verify your age (legal requirement for adult products)
To improve our Services:
• Personalise your shopping experience
• Recommend products based on your interests
• Analyse site performance and customer behaviour
• Test new features and improvements
For marketing (with your consent where required):
• Send you promotional emails about new products, sales, and offers
• Show you relevant advertisements on other websites and social media
• Run loyalty programs and reward your repeat purchases
• You can unsubscribe at any time using the link in any marketing email
For security and fraud prevention:
• Authenticate your account
• Detect and prevent fraud, unauthorised access, or unsafe activity
• Protect our customers and our business
For legal compliance:
• Meet our obligations under Australian law
• Respond to lawful requests from authorities
• Enforce our terms of service and policies

6. How We Share Your Information

We share your personal information only with parties who help us provide our Services. We never sell your data.

We share with:
• Shopify (our platform provider) — to operate the store and process transactions
• Payment processors — to handle your payment securely (we do not store full card details)
• Our fulfilment partner — to pick, pack, and ship your order (the sender name on your package will show our fulfilment partner's business name, not Adult Island, for additional discretion)
• Courier services (Australia Post, StarTrack, Couriers Please) — to deliver your order
• Email marketing platforms (Klaviyo) — to send you communications you have opted into
• Analytics providers (Google Analytics, Meta Pixel) — to understand site usage
• Loyalty program providers (Smile.io or similar) — to manage your rewards
• Review platforms (Trustpilot, Okendo) — to collect and display product reviews you submit
• Legal and regulatory authorities — where required by law

We will never sell or rent your personal information to third parties for their marketing purposes. We will never share your purchase history with anyone outside the parties listed above without your consent.

7. Your Relationship with Shopify

Our store is powered by Shopify. When you use our Services, Shopify collects and processes information about your activity to provide and improve the platform.

Shopify may use aggregated and anonymised data to improve services across all merchants on its platform. To learn more about how Shopify uses your personal information and your rights, visit:

• Shopify Consumer Privacy Policy: privacy.shopify.com
• Shopify Privacy Portal (to exercise your rights): privacy.shopify.com/en

8. Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies to make our Services work, remember your preferences, and understand how you use our site.

Types of cookies we use:
• Essential cookies: required for the site to function (shopping cart, checkout, account login)
• Performance cookies: help us understand how visitors use our site
• Functional cookies: remember your preferences (currency, language)
• Marketing cookies: used to show you relevant advertisements (only with your consent where required)

You can control cookies through your browser settings or our cookie consent banner. Note that disabling essential cookies may prevent parts of the site from working.

9. Marketing and Communications

Under the Australian Spam Act 2003, we will only send you marketing emails or SMS if you have explicitly opted in.

You can opt out at any time by:
• Clicking the unsubscribe link in any marketing email
• Replying STOP to any marketing SMS
• Updating your communication preferences in your account
• Contacting us at info@adultisland.com.au

If you opt out of marketing, we will still send you essential transactional emails about your orders, account, and returns.

10. Children's Privacy

Adult Island sells products intended only for adults aged 18 and over. Our Services are not directed at children, and we do not knowingly collect personal information from anyone under 18.

If we discover that we have collected personal information from someone under 18, we will delete it immediately. If you believe a minor has provided us with personal information, please contact us at info@adultisland.com.au.

11. Data Security

We take reasonable steps to protect your personal information:

• SSL encryption on all pages where personal information is entered
• PCI DSS compliant payment processing
• Password hashing for all account credentials
• Regular security reviews of our systems and providers
• Access to personal information is restricted to staff who need it

While we take security seriously, no system is 100% secure. We recommend you use a strong, unique password for your account and do not share your login details.

12. How Long We Keep Your Information

We retain your personal information only as long as needed to:

• Provide our Services to you
• Comply with legal obligations (e.g. tax records — 7 years under Australian law)
• Resolve disputes
• Enforce our agreements

If you close your account, we will delete or anonymise your personal information within a reasonable time, except where we are legally required to keep it (e.g. transaction records for tax purposes).

13. Your Rights Under Australian Privacy Law

Under the Australian Privacy Act and Australian Privacy Principles, you have the following rights:

• Right to access: You can request a copy of the personal information we hold about you
• Right to correct: You can ask us to correct any information that is inaccurate or out of date
• Right to delete: You can request that we delete your personal information (subject to legal retention requirements)
• Right to opt out of marketing: You can unsubscribe from marketing at any time
• Right to lodge a complaint: You can complain to us or to the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, email us at info@adultisland.com.au with the details of your request. We will respond within 30 days.

We may need to verify your identity before processing requests to protect your privacy.

14. Complaints

If you believe we have breached the Australian Privacy Principles or this Privacy Policy, please contact us first at info@adultisland.com.au. We will investigate and respond within 30 days.

If you are not satisfied with our response, you can lodge a complaint with:

• Office of the Australian Information Commissioner (OAIC)
• Website: oaic.gov.au
• Phone: 1300 363 992

15. International Data Transfers

Some of our service providers (including Shopify, Klaviyo, and analytics services) may store or process your personal information outside Australia, including in the United States, Canada, and the European Union.

Where this occurs, we ensure these providers have appropriate safeguards in place to protect your personal information, including:

• Contractual data protection agreements
• Compliance with international privacy frameworks (e.g. EU Standard Contractual Clauses)
• Storage in jurisdictions with privacy laws comparable to Australia's

16. Third-Party Websites and Links

Our Services may include links to third-party websites or social media platforms. We are not responsible for the privacy practices of those sites. Please review their privacy policies before sharing your information with them.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Post the updated policy on our website
• If the changes are significant, notify you by email or a prominent notice on the site

18. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, contact us:

• Email: info@adultisland.com.au
• Postal address: Adult Island Pty Ltd, PO Box 1050, Surfers Paradise QLD 4217, Australia
• Online: adultisland.com.au/contact

Response time: We aim to respond to all privacy inquiries within 48 hours and complete most requests within 30 days as required by Australian law.