Refund policy

This policy applies to all purchases made on adultisland.com.au

🌴 The Adult Island Promise: We want you to love what you buy. If something is wrong with your order, we will make it right. Read on for the details.

Your Rights Under Australian Consumer Law

Under Australian Consumer Law, our products come with guarantees that cannot be excluded. If a product has a major failure, you are entitled to a replacement or refund. You are also entitled to compensation for any reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have the product repaired or replaced.

Nothing in this policy excludes your rights under Australian Consumer Law.

Our 30-Day Happiness Guarantee

In addition to your legal rights, we offer a 30-day happiness guarantee on every order. Here is exactly how it works:

Situation	What We Do
Faulty or damaged product (within 30 days)	Free replacement OR full refund — your choice. You do not need to return the faulty item. Just send us a photo and order number, and we will sort it.
Wrong item sent (within 30 days)	Free replacement of the correct item. Return shipping is on us. We will email you a prepaid return label.
Change of mind — sealed item (within 30 days)	Store credit for the product price (shipping not refunded). Item must be sealed in original packaging, unused, and unopened. You pay return shipping.
Opened or used product	For hygiene reasons, opened or used products cannot be returned unless they are faulty. This is standard practice across all adult retailers in Australia.
Major fault after 30 days	Australian Consumer Law applies with no time limit. Contact us and we will resolve it as required by law.

Why Opened Products Cannot Be Returned

Adult products are classified as hygiene-sensitive under Australian retail standards. Once a product is unsealed, removed from its original packaging, or used, it cannot be returned, resold, or sanitised to a safe standard.

This applies to:

 
How to Request a Return or Refund

It is simple:

All returns communication is completely discreet. We never reference product names or 'adult content' in emails or shipping labels.

How Refunds Are Processed

Refunds go back to the original payment method:

What We Cannot Refund

We cannot offer refunds in these situations:

Faulty Products

If your product develops a fault, contact us with:

We will assess and respond within 24 hours. For genuinely faulty items, you will not be asked to ship the product back at your expense. We will either send a free replacement, issue a refund, or arrange a prepaid return label depending on the situation.

Most adult products carry a manufacturer warranty of 90 days to 12 months. We will help you process warranty claims directly with the manufacturer for faults outside our 30-day window.

Who Pays Return Shipping

Reason for Return	Who Pays Shipping
Faulty product	We do (or no return required)
Wrong item sent	We do (prepaid label provided)
Change of mind (sealed)	You do

 
Discretion Promise

All returns are handled discreetly. Return packaging from us is plain and unmarked. Communication is via your email only. We never call or send physical mail unless you specifically request it.

Contact Us

Email: info@adultisland.com.au

Online form: adultisland.com.au/contact

Response time: within 24 hours, 7 days a week